Shipping & Return Policy


We provide free shipping on all domestic orders in the USA excluding Alaska and Hawaii. Most orders are shipped by UPS from our distribution center in Los Angeles, CA. You will receive your order within 7 to 10 days after placing your order.
Cut-off time for expedited orders is 12 pm PT.
We do ship to U.S. territories, Canada, and overseas possessions at the appropriate shipping cost.


Orders from Spain, UK and rest of Europe are shipped from our Shipping Center in Spain. In Spanish Peninsula, orders will be delivered within 48-72h.

Orders from Germany, Netherlands, France, Portugal and Italy will be delivered within 5 business days.

Cut-off time for orders is 8 am GMT+2.



We want you to love your Nucleus as much as we do. If you are not satisfied with your Nucleus, you can request a return within 30 days after your purchase.


1. Send us an email with the following information:

   Full Name:

   Email address:

   Order number:

   Reason for return:


2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form MUST be included with your return. Please keep in mind, we do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund. 

4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.


Please do not hesitate to contact us at . We’re happy to help.